General Support
If you contact our office for phone support, our consultants may ask you to download the PeaceWorks Support Tool, which allows them to view your computer and assist you remotely.
Hosting Support
Our servers and the software running on them are monitored continuously. Check the status of our servers.
If your email service is hosted by PeaceWorks, here are some frequently asked questions and answers. You can also check the HOWTO document for that provides instructions on everything from administering email accounts to uploading website files to your website.
If the FAQs below don't answer your question, please write to us and we'll be happy to help!
Show all answers
Q. How can I can add email accounts to my domain? (show answer)
The administration interface is located at mail.peaceworks.ca
Log in with "postmaster" @ "yourdomain.ca". You should have received the postmaster (admin) password from PeaceWorks when your domain was set up (contact us if you don't have it).
Create either a POP account (which can be accessed using an email program like Outlook or Eudora or via PeaceWorks Webmail), or an alias (which will forward email to an existing account).
Q. What are the settings for accessing my email using Outlook or Eudora ? (show answer)
SMTP (outgoing) server: smtp.yourdomain.ca
POP (incoming) server: pop.yourdomain.ca
For your username, use your full email address (i.e. yourname@yourname.ca).
Use the password which was entered when the POP account was created.
If you see an option such as "outoing server requires authentication", activate this option. Use the same username and password as for the POP/incoming server.
If possible, and especially if you are having difficulties sending outgoing mail, set the outgoing server port number to 1025 (instead of 25). In Outlook, this setting is available in Internet Email Settings -> More Settings -> Advanced -> Outgoing Server (SMTP).
Q. How can I access an email account via the web/webmail? (show answer)
Go to PeaceWorks Webmail (consider bookmarking this page for easy access)
For your username, use your full email address (i.e. yourname@yourname.ca).
Use the password which was entered when the POP account was created.
Q. How can I set up an automatic "I am away" message for my email account? (show answer)
Note that this feature is only available for POP/IMAP accounts, not for aliases which forward mail to an existing email account.
To set it up, go to the administration interface located at mail.peaceworks.ca
Log in with your email address "name" @ "yourdomain.ca", using the password which was entered when the POP account was created.
If your account has admin privileges, you will need to go into "Add, delete and manage POP/IMAP accounts" and then select a specific account. If your account does not have admin privileges, you will see your account settings upon logging in.
Enable the "Vacation on" checkbox, and type your automatic reply message into the "Vacation message" box. You will still receive incoming emails, but each sender will be sent the automatic reply message you have entered.
To disable this at a later date, un-check the "Vacation on" box.
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