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Help Desk Support FAQ

Q:  What do I do if I think I have a virus?

PeaceWorks’ customers run robust antivirus software that offers virus protection.  A full system scan will ensure most viruses are detected.  However, common problems may include a browser homepage hijack or unwanted software (or both).  To fix these issues:

  • Browser homepage hijacks:  often solved by resetting your browser’s homepage
  • Most unwanted software (aka PUPs – Potentially Unwanted Programs):  usually can be removed by:
    • Removing the add-in/plug-in from your web browser
    • Uninstalling the program through the Control Panel

If the problem persists, or spreads to more than one machine, contact PeaceWorks.

 

Q:  What should I do if I see an error on startup?

If you see an error on startup:

  • Try rebooting your computer. 
  • If, after rebooting, you see a message about windows having shutdown abnormally that asks you what to do, choose: “Start Windows Normally”. 
  • If your computer seems to be functioning correctly, continue to use it.
  • Make sure to make note of the error.

If the error persists, or occurs a second time, contact PeaceWorks.

Q:  Why won’t my computer power on?

If your computer will not power on:

  1. Ensure the computer and monitor have power.
  2. Try unplugging the computer for 30 seconds, then plug it back in. 
  3. Try restarting. 

If it still does not start up, contact PeaceWorks.

Q:  Why can't I print?

Check to see if other people in your office can print.  If not, contact PeaceWorks or try to:

  • Go to “Devices and Printers”
  • Check that the printer you want is there and online
  • Print a test page (right click on printer, choose Printer Properties, and click Print Test Page)
  • If a page does not come out, reboot and try a test page again
  • If a page does come out you will know that the issue is with the application, and not the printer.

If it still does not work, contact PeaceWorks.

Q:  Why won’t my computer shut down/restart/log off?

Step 1: In most cases, holding down the power button for the count of five will shut down the system.  To guarantee the power is off you can unplug the machine. Laptop users should remove the battery as well.
Step 2: Restart the system: if you see a message about windows having shutdown abnormally that asks you what to do, choose: “Start Windows Normally”

If this fails, contact PeaceWorks

Q:  Why can't I connect to the network? No one else in my office has a problem.

There could be a variety of reasons, you can:

•    Reboot – try restarting your computer and see if that fixes the issue.
•    Check cables – make sure everything is securely attached.
•    Check for small switches.  Power cycle them.
•    Try plugging into a working network jack if you can.

Call PeaceWorks.

Waterloo Office

Google Map of 554 Parkside Drive N2L 5Z4

Address:
101-554 Parkside Drive
Waterloo, Ontario
Canada N2L 5Z4
Phone:
519.725.7875
Fax:
519.725.4220
Toll Free:
888.817.3048

Winnipeg Office

Google Map of 62 Hargrave Street R3C 1N1

Address:
100-62 Hargrave Street
Winnipeg, Manitoba
Canada R3C 1N1
Phone:
204.480.0314
Fax:
204.415.2051
Toll Free:
888.817.3048

About PeaceWorks

PeaceWorks provides first-rate technology solutions that enable organizations to achieve their mission with increased ease and efficiency. We focus on genuine client-focused relationships, connecting client needs with sustainable and reliable technology solutions.
Learn More

Waterloo

101-554 Parkside Drive
Waterloo, Ontario
Canada
N2L 5Z4

Phone: 519.725.7875
Fax: 519.725.4220
Toll Free: 888.817.3048

Email Us

Winnipeg

100-62 Hargrave Street
Winnipeg, Manitoba
Canada
R3C 1N1

Phone: 204.480.0314
Fax: 204.415.2051
Toll Free: 888.817.3048

Email Us

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